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PRESS Healthfoods is a leading provider of high-quality health food products. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Experience Executive (Part Time) at our Greenford DC (West) location. This role will primarily involve providing excellent customer service, managing order processing, and working independently to meet deadlines and handle pressure.
Responsibilities:
- Deliver exceptional customer service to our valued clients, ensuring their needs are met and their inquiries and concerns are addressed promptly and professionally.
- Process customer orders accurately and efficiently, ensuring timely fulfilment and delivery.
- Act as the main point of contact for customers, responding to inquiries via various channels including phone calls, emails, and live chat.
- Collaborate closely with the Sales and Operations teams to ensure smooth order management and resolution of any customer issues.
- Maintain and update customer records and order details in our CRM system.
- Identify opportunities for upselling and cross-selling our products to enhance customer satisfaction and increase sales.
- Work independently to meet deadlines and handle pressure, especially during peak periods.
- Perform tasks that may require solo working, taking ownership of assigned responsibilities.
Qualifications:
- Previous experience in customer service or a similar role is highly desirable.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
- Strong organisational skills with the ability to prioritise tasks and manage time effectively.
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented and capable of maintaining accuracy in a fast-paced environment.
- Ability to work to deadlines and handle pressure with a positive attitude.
- Experience in solo working and taking ownership of tasks.
Working Hours: This is a part-time position, with a flexible schedule of 16-24 hours per week, including weekend work. The specific working hours will be discussed during the interview process.
How to Apply: If you are enthusiastic about health and wellness, possess exceptional customer service skills, and thrive in a deadline-driven environment, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience.
At PRESS Healthfoods, we value diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note that only shortlisted candidates will be contacted for an interview. Thank you for your interest in joining the PRESS Healthfoods team!
Job Types: Part-time, Permanent
Part-time hours: 16-24 per week
Salary: £11.05 per hour
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Day shift
- Every weekend
- Weekend availability
Ability to commute/relocate:
- Greenford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role requires weekend work. Please confirm your availability for weekend work.
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
